Uploading vCenter and host logs is probably one of the least exciting activities in the life of a systems administrator. Historically this involves generating large log file bundles and then managing storage capacity as well as bandwidth to reliably upload them to a remote portal. In this blog, we will compare two traditional methods for doing this with two improved automated offerings that simplify the support experience.
At the command line of a vCenter you can kick off a support bundle generation. Note this requires you SCP the logs off of the VCSA afterward and then proceed to upload them to the support portal.
vCenter Server UI
This option enables you to specify what type of bundle, enabling a filterintg down of the size by excluding uncessary services.
Both of these above options are functional they require a bit of manual work, require moving large files around, and require you generally stage the log bundle to another jump host prior to uploading. Rather than have to work with staging logs, and act as a shuttle point between the vCenter Server Appliance and the support portal, several newer and easier to use options exist to simplify the support experience.
VMware vSAN Native SR upload
Skyline Log Assist
Skyline log assist offers a native method to simplify log uploads even further and make the support experience more collaborative.